Delivery & Shipping

 

1. SHIPPING

 

• Availability of the Products

 

The availability of the Products is displayed at the time of placing an order.

 

Each Product is however manufactured by the Company’s suppliers on request, so errors or changes may exceptionally arise, such as in case of stock outages of raw materials at a supplier of the Company or due to a large number of orders being placed for the same Product.

 

Should a Product be unavailable after the placing of an order, the Company shall inform the client as soon as possible and shall offer to either replace the Product ordered by a different Product or to cancel the order and issue a refund.

 

 

• Delivery of the Products

 

The countries to which Products can be delivered shall be listed on the Web Site upon the order being placed. Outside these delivery destinations, the Company shall be entitled to reject an order or to only accept it after estimating the carriage costs that will be incurred by this delivery.

 

The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made by the carrier depositing the Products on a transport pallet in front of the block of flats or the house indicated by the client upon placing their order. All deliveries to the interior of the building or domicile of the client shall be subject to personalised quotes which must be accepted by the client in order to confirm their order.

 

In case of late delivery due to unforeseeable circumstances, the client should contact the Company to find out the additional timescale needed for delivery. Should delivery not have taken place upon expiry of the additional timescale disclosed to the client, the client may cancel their order by contacting the Company in writing. The client shall then be refunded within fourteen days following the Company’s receipt of the request for cancellation.

clients must however ensure that the delivery information they provide to the Company is and remains correct until the Products ordered have been received in full. The clients therefore undertake to inform the Company about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the Company’s customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.

 

Should it not be possible to deliver the Products due to the client’s failure to comply with the delivery restrictions mentioned above when placing their order, the client may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.

 

The Company hereby disclaims liability should the failure to receive the Products or their late delivery be due to circumstances of force majeure as defined by the applicable law and court precedents.

 

• Acceptance of the Products

 

Clients should check the content of the delivery upon receipt of their order. It is up to the client to check, prior to signing the delivery note, that the Products are all delivered and are in good condition and that they have not suffered any damage during transportation. The checking of the state of the Products shall be deemed to have been performed and approved by the client once the delivery note shall have been signed.

 

In case of a non-compliant delivery, clients should contact the Company as soon as possible, and in any event no later than 48 hours following the delivery, to agree on a refund or a replacement.

 

Should the wrong Product or a damaged or defective Product be delivered, the client must raise clear and precise reservations on the delivery note. In case of delivery of a Product that is damaged during transportation and not flagged up on the delivery note, the Company shall be entitled to refuse any claim or request for reimbursement within the limits permitted by the applicable law.

 

 

• RETURN

 

All products offered by Marbera are unique pieces, made to order or crafted according to each customer’s specifications. As such, no returns or exchanges are accepted, except in cases of clear defect or error attributable to Marbera.

 

In accordance with Article L221-28 of the French Consumer Code and international e-commerce standards, the right of withdrawal does not apply to orders for customized or made-to-order products.

 

By placing an order on our website, you acknowledge and agree that all sales are final, including those outside the European Union. Please ensure you have carefully reviewed all product information, including dimensions, materials, and finishes, before confirming your order.

 

All prices listed on our website are exclusive of taxes and customs duties. For international shipments, any applicable import taxes, customs fees, or local duties are the sole responsibility of the buyer and may be collected by the carrier upon delivery. We recommend checking with your local customs authority for details prior to ordering.

 

If you believe you have received a product that is defective or incorrect, you must contact us within 48 hours of delivery, providing photographic evidence. Any claim made after this period will not be considered.